Our Shipping and Returns Policy

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND TERMS

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales agreement presented to you.
  2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.
  3. Shipping costs, which are the product shipment costs, will be paid by the buyers.
  4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
  5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with a warranty certificate and user manual, if any.
  6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from the date they learned of this situation. The total amount must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

  1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

  1. If, after the product is delivered, it is determined that the credit card used by the buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days, with the shipping cost borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

  1. If unforeseen force majeure events occur for the Seller and the product cannot be delivered on time, the Buyer is informed. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid back to them in cash within 14 days of cancellation. If the Buyer made the payment with a credit card and cancels, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

  1. The Buyer will inspect the goods/services subject to the contract before taking delivery; they will not accept damaged or defective goods/services such as dents, breakages, torn packaging, etc., from the cargo company. The goods/services received will be deemed undamaged and sound. The BUYER is obliged to protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The BUYER may exercise their right to withdraw from the contract by refusing the goods without incurring any legal or criminal liability and without stating any reason, provided that they notify the SELLER via the contact information below within 14 (fourteen) days from the date of delivery of the purchased product to them or to the person/organization at the address they indicated. For a product return to be possible, the product must definitely not have been used and there must be no damage to its packaging. If the product is found to be broken when received from cargo, photos must be taken on the same day and reported to us. Otherwise, the product will not be accepted for return.
  1. SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:

COMPANY

NAME/TITLE: Powermax Led Lighting
ADDRESS: Yeşilbayır mahallesi Sağduyu Cad 76/C Mamak/Ankara
EMAIL: emirdoganaydinlatma@powermaxled.com
TEL: 0530 333 44 00 – 0312 372 00 44

PERIOD OF RIGHT OF WITHDRAWAL:

  1. If the product purchased by the Buyer is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer's approval before the end of the right of withdrawal period.
  2. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.
  3. To exercise the right of withdrawal, a written notification must be sent to the SELLER via registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in this contract.

EXERCISE OF RIGHT OF WITHDRAWAL: 

  1. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued in the name of institutions cannot be completed unless a RETURN INVOICE is cut.)
  2. Return form. The products to be returned must be delivered complete and undamaged with their box, packaging, and standard accessories, if any.

RETURN CONDITIONS:

  1. The SELLER is obliged to refund the total amount and the documents that put the BUYER under debt within a maximum of 10 days from the date the withdrawal notification reaches them and to take back the goods within 14 days.
  2. If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages to the extent of their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product within the right of withdrawal period. 
  3. If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount utilized within the scope of the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

  1. Products prepared in accordance with the BUYER's wishes or explicit personal needs and not suitable for return, such as bottom parts of underwear, swimwear and bikini bottoms, make-up materials, single-use products, products that are in danger of rapid spoilage or whose expiration date is likely to pass, products whose packaging has been opened by the BUYER after delivery and which are not suitable for return for health and hygiene reasons, products that mix with other products after delivery and cannot be separated by their nature, goods related to periodicals such as newspapers and magazines, except those provided under a subscription contract, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and returns of sound or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables are not possible under the Regulation if their packaging has been opened by the BUYER. Furthermore, it is not possible to exercise the right of withdrawal for services whose performance has started with the consumer's approval before the end of the right of withdrawal period, as per the Regulation.
  2. For cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untried, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES

  1. If the BUYER defaults when making payments with a credit card, they accept, declare and undertake that they will pay interest within the framework of the credit card agreement with the cardholder bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may claim the expenses and attorney's fees arising from this from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER accepts that they will pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

  1. You can make payments via Bank Transfer or EFT (Electronic Funds Transfer) to any of our accounts: HALKBANK IBAN (TL ACCOUNT) - TR08 0001 2001 4900 0009 1016 78 and VAKIFBANK IBAN (TL ACCOUNT) - TR69 0001 5001 5800 7312 7987 27 (TL).
  2. Through our website, you can take advantage of online single payment or online installment options for all your credit cards. For online payments, the amount will be debited from your credit card at the end of your order.